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Frequently Asked Questions

 

What is your shipping policy?

Orders are shipped UPS Ground. All items are carefully packaged in boxes custom designed to protect your art while in transit. You will receive a tracking number via email as soon as the order has shipped.  

What is your policy on returns/exchanges/refunds?

Please contact me within 14 days of receiving your order and I will be happy to exchange your item without a return shipping fee and free shipping for the return.

Returns and exchanges 15 days after the delivery date will be charged the shipping fee for the return and for the exchange.

No returns will be accepted after 30 days from the ship date.

Please contact me at martha@damselwings.com or call 703-919-4230, Monday thru Friday, from 9:00 a.m to 5:00 p.m. (ET)

What if my order arrives damaged or defective?

If you receive a damaged or defective product, please let me know within 3 business days of delivery and the issue will be processed as quickly as possible.

  • Please follow the instructions below and a replacement will be quickly shipped.
  • Take a digital photo of the damaged item; include a photo of the box if it was also damaged.
  • Attach your digital photos to an email and send them to martha@damselwings.com.  Be sure to include your full name on the order, order number, item name, and a brief description of the damage.

You will receive an email within 1-2 business days to let you know that your return is being processed.

If the damage or quality issue is not apparent in the photo, a request will be made that you provide additional information or return the item before the return can be processed.

What are your promotion guidelines?

Special promotion offers run occasionally.  To make sure you stay up to date on current specials, sales and promotions, please sign up for our newsletter and blog. 

Promotional offers cannot be combined with any other promotion codes. Limit one order per person. Promotion code must be used at the time of checkout to apply. Your order must be placed during the promotional period to qualify for this special pricing offer. 

Free shipping promo applies to UPS ground shipping only and cannot be applied in part towards another shipping service type.  Order size includes order amount before shipping and tax. 

Is online ordering safe?

Your credit card transactions are 100% safe. Secure Sockets Layer (SSL) is used which encrypts your credit card information. The industry standard encryption technologies are used when transferring and receiving data exchanged.

How do I care for my fine art metal print?

Water-, heat-, and humidity-proof, all that is needed to clean your art is to wipe it down with a soft cloth and glass cleaner (or water). While metal prints are protected against UV rays better than other print media, it’s best if pieces being installed in outdoor living spaces are shaded from direct sunlight in order to maintain color vibrancy. Do not stack metal prints on top of one another as abrasions will occur.

What is the best way to position my art?

Measure the amount of wall space you have to work with and work out your arrangement on the floor. Don't forget to include lamps and wall sconces into your arrangement. Also, consider proper scale when decorating your walls. Support large furniture with large wall hangings and small furniture with small wall hangings. When hanging pictures above furniture the general rule is between 6 and 8 inches. If your art is not going to be above furniture, hang your pictures at average eye-level. 

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want your shopping experience to be as pleasant as possible and will do everything in my power to connect you with the perfect piece. If you are not happy with your choice when it arrives, please contact me within 14 days of receiving your order and I will be happy to exchange your item without a return shipping fee and free shipping for the return. Returns and exchanges 15 days after the delivery date will be charged the shipping fee for the return and for the exchange. No returns will be accepted after 30 days from the ship date.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

My metal prints are pressed onto aluminum using the sublimation process, where the ink is heat pressed into the coating of the metal, not just printed on the surface, promising extreme durability and longevity of color depth, detail, and luminosity. Our fine art paper is produced to the highest archival standards, acid-free, pH neutral, and made from pure cellulose. Images are inkjet printed with archival pigment inks that significantly enhance visual brilliance and have substantial longevity. generations.

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